Legal notice
1. Website Identification
Website:
onesplus.shop
Contact email:
onesplus.shop operates as an online retail website serving customers, including customers located in Australia.
2. Ecommerce Platform
Our online store uses Shopify's ecommerce platform.
Shopify provides ecommerce technology used to operate the store, manage products, receive orders, support checkout, and provide related ecommerce functionality.
Shopify currently supports dedicated Return Policy, Privacy Policy, Terms of Service, Shipping Policy, and Legal Notice sections in its store policy settings.
3. Purpose of the Website
onesplus.shop provides products and related online retail services.
Website information may include:
- Product descriptions;
- Product photographs;
- Product specifications;
- Pricing;
- Product availability;
- Shipping information;
- Return information;
- Store policies;
- Customer service information.
We make reasonable efforts to ensure that material website information is accurate.
4. Australian Consumer Law
Australian customers may have statutory rights and consumer guarantees.
Nothing contained in this Legal Notice, our Terms of Service, our Return and Refund Policy, or another store policy is intended to exclude, restrict, or modify any statutory right that cannot lawfully be excluded.
Australian businesses cannot remove basic consumer guarantees simply by using “no refunds” wording or imposing their own fixed refund deadline.
5. Intellectual Property
Unless otherwise stated, original material made available through onesplus.shop, including:
- Written content;
- Original graphics;
- Branding;
- Logos;
- Website layout;
- Original photographs;
- Design elements;
- Other proprietary content
is owned by, licensed to, or otherwise lawfully used by onesplus.shop or the applicable rights holder.
Unauthorised commercial reproduction, modification, distribution, republication, or exploitation is prohibited except where permitted by applicable law.
Third-party trademarks and intellectual property remain the property of their respective owners.
6. Product Information
We aim to provide accurate product descriptions and images.
Visual differences may occasionally arise because of:
- Photography;
- Lighting;
- Device displays;
- Screen settings;
- Ordinary manufacturing variation.
Nothing in this section limits rights where a product materially differs from its description or otherwise fails a statutory consumer guarantee.
7. Website Availability
We aim to maintain reasonable website availability.
However, access may occasionally be interrupted because of:
- Scheduled maintenance;
- Technical problems;
- Hosting issues;
- Network outages;
- Cybersecurity measures;
- Third-party system interruptions;
- Circumstances outside our reasonable control.
8. Changes to the Website
We may periodically modify:
- Products;
- Product availability;
- Prices;
- Website functionality;
- Website design;
- Store policies;
- General content.
Any changes are subject to applicable law and existing customer rights.
9. External Links
onesplus.shop may contain links to websites operated independently by third parties.
We do not control independent third-party websites and cannot guarantee their:
- Content;
- Availability;
- Security;
- Privacy practices;
- Terms;
- Accuracy.
Customers should review the relevant policies of third-party services before using them.
10. Payment Processing
Payments may be processed through Shopify and authorised payment service providers.
Payment providers may apply their own security procedures and terms.
Customers must only use payment information they are legally authorised to use.
11. Privacy and Personal Information
Personal information is handled according to our Privacy Policy and applicable law.
Where the Privacy Act 1988 and Australian Privacy Principles apply, the APP framework includes requirements concerning transparent privacy management, collection, use and disclosure, overseas disclosure, security, access, and correction.
12. Website Security
Users must not attempt to:
- Obtain unauthorised access;
- Circumvent security controls;
- Introduce malware;
- Interfere with servers or networks;
- Carry out fraudulent transactions;
- Collect protected data unlawfully;
- Damage website functionality.
We may take reasonable measures to protect customers, our website, and our systems.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate order information;
- Providing a valid delivery address;
- Using authorised payment methods;
- Protecting account credentials;
- Reviewing product information before purchase;
- Using the website lawfully.
14. Website Disclaimer
To the maximum extent permitted by law, we do not guarantee that website access will always be uninterrupted or entirely free from technical errors.
We may correct website errors when they are identified.
Nothing in this disclaimer removes statutory rights that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted under applicable law, onesplus.shop is not responsible for indirect or consequential losses arising solely from events outside our reasonable control.
Nothing in this provision excludes or limits liability where doing so would be prohibited by law.
16. Consumer Guarantees
Australian consumers may have statutory guarantees relating to products purchased through onesplus.shop.
These guarantees operate independently from voluntary store warranties and return policies.
The ACCC confirms that these consumer guarantee rights cannot be taken away by business terms or refund restrictions.
17. Privacy Requests
Privacy-related enquiries, access requests, correction requests, and privacy complaints may be submitted to:
Where the Australian Privacy Principles apply, entities must maintain transparent processes for managing personal information and related enquiries or complaints.
18. Customer Complaints
Customers who experience a problem involving:
- An order;
- A product;
- Shipping;
- Delivery;
- A return;
- A refund;
- Privacy;
- Website functionality
are encouraged to contact us first so that we can investigate the matter.
Nothing in this provision prevents a customer from exercising statutory rights or contacting an appropriate regulator, tribunal, or court.
19. Applicable Law
This website and transactions involving Australian customers are subject to applicable Australian law where those laws apply.
Mandatory statutory protections prevail over inconsistent contractual provisions.
20. Changes to This Legal Notice
We may update this Legal Notice to reflect:
- Website changes;
- Operational changes;
- Technology updates;
- Changes to service providers;
- Changes to applicable law.
The current version will be published on onesplus.shop.
21. Related Policies
This Legal Notice should be read together with:
- About Us;
- Return and Refund Policy;
- Privacy Policy;
- Terms of Service;
- Shipping Policy.
If any store provision conflicts with a mandatory legal requirement, the mandatory requirement will prevail.
22. Contact Information
For legal, customer service, order, shipping, return, refund, privacy, or website enquiries:
onesplus.shop
Email: info@onesplus.shop
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