Terms of service

These Terms of Service govern access to and use of onesplus.shop, including purchases made through our online store.

Throughout these Terms:

“we,” “us,” and “our” refer to onesplus.shop.

“you,” “your,” and “customer” refer to visitors, users, and purchasers using our website.

By accessing onesplus.shop or submitting an order, you agree to these Terms to the extent permitted by applicable law.

1. Use of Our Website

You may use onesplus.shop only for lawful purposes.

You must not use our website to:

• Commit fraud;
• Violate applicable law;
• Use stolen payment information;
• Infringe intellectual property rights;
• Introduce malware;
• Attempt unauthorised access;
• Circumvent security systems;
• Interfere with website operation;
• Collect information unlawfully;
• Impersonate another person.

2. Eligibility to Purchase

By placing an order, you represent that you have legal capacity to enter into the transaction or appropriate authority to do so.

Customers are responsible for providing accurate information during checkout.

3. Product Information

We make reasonable efforts to provide accurate:

• Product names;
• Product images;
• Descriptions;
• Specifications;
• Materials;
• Dimensions;
• Features;
• Prices.

Minor visual differences may occur because of photography, lighting conditions, screen settings, or ordinary manufacturing variation.

Nothing in this section allows us to supply products that materially differ from their descriptions or fail applicable statutory consumer guarantees.

4. Product Availability

Products are subject to availability.

We may:

• Introduce new products;
• Update existing products;
• Discontinue products;
• Limit quantities;
• Temporarily remove unavailable products.

If an ordered product becomes unavailable before fulfilment, we may contact the customer and provide an appropriate solution, including a refund where necessary.

5. Prices

Product prices are displayed before checkout.

Prices may change for future purchases without prior notice.

If an obvious pricing or technical error occurs, we may correct that error where permitted by law.

6. Orders

Submitting an order represents an offer to purchase the selected products.

We may review orders before acceptance.

An order may be refused or cancelled where reasonably necessary because of:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• Obvious pricing errors;
• Technical problems;
• Legal restrictions;
• Inability to fulfil the order.

If we cancel a paid order and do not provide the products, an appropriate refund will be issued.

7. Payment

Customers must use an accepted payment method displayed at checkout.

Payments may be processed through Shopify and authorised payment providers.

Customers represent that they are authorised to use the payment information they provide.

8. Shipping

onesplus.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

Our estimated standard delivery timeframe is:

15–20 days

Delivery estimates may vary because of circumstances described in our Shipping Policy.

9. Delivery Information

Customers must provide complete and accurate delivery information.

If you discover an address error after ordering, contact:

info@onesplus.shop

as soon as possible.

We cannot guarantee that delivery information can be changed once fulfilment has started.

10. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable Australian law.

Our voluntary return procedures do not replace statutory consumer guarantees.

A business cannot contract out of mandatory Australian consumer guarantees through store terms or fixed refund deadlines.

11. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any guarantee, warranty, condition, right, liability, or remedy that cannot lawfully be excluded.

Where a product experiences a major failure, Australian Consumer Law may give an eligible consumer the right to choose a refund or replacement.

Mandatory statutory requirements take priority over inconsistent provisions in these Terms.

12. Accuracy of Website Information

We take reasonable steps to maintain accurate website information.

However, occasional errors may occur concerning:

• Product information;
• Pricing;
• Availability;
• Images;
• Shipping information;
• Promotions.

We may correct such errors subject to applicable law.

13. Intellectual Property

Unless otherwise stated, original content on onesplus.shop is owned by, licensed to, or otherwise lawfully used by onesplus.shop or the applicable rights holder.

This may include:

• Written content;
• Original graphics;
• Branding;
• Logos;
• Website design;
• Layout;
• Original images.

Unauthorised commercial copying, distribution, modification, or republication is prohibited except where permitted by law.

14. Customer Content

Where customers are permitted to submit reviews, comments, photographs, or other content, they must not submit material that is:

• Illegal;
• Fraudulent;
• Defamatory;
• Threatening;
• Infringing;
• Malicious;
• Knowingly misleading.

Customers remain responsible for content they submit.

15. Third-Party Services

Our store may rely on services provided by third parties, including:

• Shopify;
• Payment processors;
• Delivery carriers;
• Fulfilment providers;
• Hosting providers;
• Analytics providers.

Independent providers may operate under their own terms and policies.

16. External Links

onesplus.shop may contain links to independent third-party websites.

We do not control those sites and are not responsible for their independent content or practices except where responsibility cannot legally be excluded.

17. Prohibited Conduct

Users must not:

• Attempt to hack the website;
• Circumvent technical restrictions;
• Introduce malicious software;
• Interfere with transactions;
• Use fraudulent payment information;
• Unlawfully collect protected data;
• Abuse website functionality.

18. Disclaimer

To the maximum extent permitted by law, general website information is provided for retail and informational purposes.

Nothing in these Terms excludes consumer protections that cannot legally be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, onesplus.shop will not be liable for indirect or consequential losses that are not reasonably foreseeable or arise solely from circumstances beyond our reasonable control.

Nothing in this provision limits or excludes liability where doing so would be unlawful.

20. Privacy

Personal information is handled according to our Privacy Policy.

Transaction information may be shared with providers involved in:

• Payment;
• Fraud prevention;
• Fulfilment;
• Shipping;
• Customer service;
• Ecommerce operations.

21. Electronic Communications

Customers acknowledge that transaction-related communications may be provided electronically.

These may include:

• Order confirmations;
• Shipping notifications;
• Refund notices;
• Return instructions;
• Security communications.

22. Circumstances Outside Our Reasonable Control

To the extent permitted by law, we are not responsible for delays caused solely by circumstances outside our reasonable control, including:

• Natural disasters;
• Severe weather;
• Transportation disruption;
• Carrier interruptions;
• Government restrictions;
• Major infrastructure failures.

Nothing in this section removes statutory remedies required by law.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply where legally permitted.

24. No Waiver

Failure to enforce a provision immediately does not necessarily waive our right to enforce that provision later.

25. Changes to These Terms

We may update these Terms from time to time.

The current version will be published on onesplus.shop.

Updates generally apply prospectively unless applicable law requires otherwise.

26. Applicable Law

These Terms are intended to operate consistently with applicable Australian law.

Nothing in these Terms removes mandatory consumer rights or jurisdictional protections available under applicable law.

27. Contact Information

Questions concerning these Terms may be sent to:

onesplus.shop
Email: info@onesplus.shop