Privacy policy
This Privacy Policy explains how onesplus.shop collects, uses, stores, discloses, and protects personal information when customers and visitors use our website, purchase products, communicate with us, or otherwise interact with our services.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our activities, we aim to manage personal information consistently with those requirements.
The Australian Privacy Principles cover matters including transparent privacy management, collection, use and disclosure, direct marketing, cross-border disclosure, information security, access, and correction.
1. Personal Information We May Collect
Depending on how you interact with onesplus.shop, we may collect:
- Name;
- Email address;
- Shipping address;
- Billing address;
- Telephone information where provided;
- Order information;
- Purchase history;
- Product selections;
- Customer account information;
- Return and refund information;
- Customer service communications;
- Device information;
- Browser information;
- IP address;
- Cookie identifiers;
- Website activity;
- Referral information;
- Transaction information;
- Fraud-prevention information.
Payment information may be handled directly by Shopify or authorised payment providers rather than stored directly by onesplus.shop.
2. How We Collect Information
Personal information may be collected:
- Directly from customers;
- During checkout;
- When an order is placed;
- When an account is created;
- When a customer contacts us;
- When a customer requests a refund or return;
- Through cookies and similar technologies;
- Through Shopify;
- Through payment providers;
- Through shipping and fulfilment providers;
- Through fraud-prevention services;
- Where otherwise permitted by law.
3. Why We Use Personal Information
We may use personal information to:
- Process orders;
- Verify payments;
- Arrange order fulfilment;
- Deliver products;
- Provide order confirmations;
- Provide shipping notifications;
- Process returns;
- Process refunds;
- Respond to customer questions;
- Maintain customer accounts;
- Prevent fraud;
- Detect suspicious transactions;
- Protect website security;
- Improve store functionality;
- Analyse website performance;
- Maintain transaction records;
- Meet accounting requirements;
- Comply with legal obligations;
- Resolve disputes;
- Enforce applicable store policies.
4. Shopify
Our online store operates using Shopify's ecommerce platform.
Shopify provides technology that enables us to:
- Display products;
- Operate checkout;
- Receive orders;
- Manage transactions;
- Support customer accounts;
- Operate ecommerce functionality.
Information submitted through onesplus.shop may therefore be processed through Shopify's systems.
Shopify may also handle certain personal information under its own applicable privacy practices.
5. Payment Processing
Payments may be processed by authorised payment providers available through our Shopify checkout.
These providers may receive information necessary to process and authenticate payments, including:
- Payment card information;
- Billing information;
- Transaction value;
- Transaction identifiers;
- Fraud-prevention information.
Customers should not send complete credit or debit card numbers to us through ordinary email.
6. Disclosure to Service Providers
We may disclose relevant personal information to service providers necessary to operate the store, including:
- Shopify;
- Payment processors;
- Banks and card networks;
- Shipping carriers;
- Fulfilment providers;
- Warehousing providers;
- Customer service systems;
- Email services;
- IT providers;
- Hosting providers;
- Analytics providers;
- Fraud-prevention providers;
- Professional advisers.
We aim to disclose only information reasonably necessary for the applicable purpose.
7. Overseas Processing and Cross-Border Disclosure
Some providers supporting onesplus.shop may operate systems, staff, servers, or facilities outside Australia.
Accordingly, personal information may sometimes be processed or stored overseas.
Where Australian Privacy Principle 8 applies, cross-border disclosures are subject to applicable requirements concerning overseas recipients.
8. Cookies and Similar Technologies
onesplus.shop may use:
- Cookies;
- Pixels;
- Tags;
- Local storage;
- Analytics tools;
- Similar online technologies.
These technologies may help us:
- Operate shopping cart functionality;
- Maintain customer sessions;
- Remember preferences;
- Analyse traffic;
- Improve website performance;
- Detect fraud;
- Understand visitor activity;
- Measure marketing effectiveness.
Customers may be able to manage certain cookies through browser settings or other available privacy controls.
Disabling necessary cookies may affect website functionality.
9. Marketing Communications
Where permitted by law, we may send marketing communications to customers who have consented or where another lawful basis applies.
Marketing emails will generally include an unsubscribe option.
Unsubscribing from marketing does not necessarily prevent necessary transactional messages relating to:
- Orders;
- Shipping;
- Refunds;
- Returns;
- Customer service;
- Account security.
10. Information Security
We take reasonable steps designed to protect personal information against:
- Misuse;
- Interference;
- Loss;
- Unauthorised access;
- Unauthorised modification;
- Unauthorised disclosure.
No electronic system or internet transmission can be guaranteed to be completely secure.
Customers should also protect their passwords and account credentials.
APP 11 specifically concerns security of personal information for organisations subject to the APP framework.
11. Retention of Information
We may retain information for as long as reasonably necessary for:
- Order processing;
- Customer service;
- Accounting;
- Returns and refunds;
- Fraud prevention;
- Record keeping;
- Dispute resolution;
- Legal compliance.
When information is no longer reasonably required and applicable law does not require continued retention, we may securely delete, destroy, or de-identify it as appropriate.
12. Access to Personal Information
Where applicable under Australian privacy law, individuals may request access to personal information we hold about them.
Requests should be sent to:
We may take reasonable steps to confirm the identity of the person making the request before releasing information.
APP 12 addresses access to personal information.
13. Correction of Personal Information
Where applicable, customers may request correction of information believed to be inaccurate, outdated, incomplete, irrelevant, or misleading.
Correction requests should be sent to:
APP 13 addresses correction of personal information.
14. Privacy Complaints
If you believe we have handled your personal information improperly, please contact:
Please provide enough information for us to understand and investigate your concern.
We will consider privacy complaints and aim to respond within a reasonable period.
Nothing in this Privacy Policy prevents an individual from contacting an applicable privacy regulator where they have the right to do so.
15. Children's Privacy
Our online store is intended for customers who have legal capacity to enter into purchases or have appropriate authorisation.
We do not intentionally seek unnecessary personal information from young children.
If a parent or guardian believes a child has improperly provided personal information to us, please contact:
16. Third-Party Links
Our website may contain links to independent third-party websites.
We do not control the privacy practices of third-party websites.
Customers should review the privacy policies of those websites before submitting personal information to them.
17. Legal Disclosure
We may disclose personal information where reasonably necessary to:
- Comply with applicable law;
- Respond to lawful requests;
- Prevent or investigate fraud;
- Protect legal rights;
- Protect customers or others;
- Enforce agreements;
- Address unlawful activity.
18. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect:
- Changes to our services;
- Changes to our technology;
- Changes to our providers;
- Changes to business operations;
- Changes to applicable laws.
Where the Privacy Act applies, APP entities must maintain a clearly expressed and up-to-date privacy policy.
The current version will be published on onesplus.shop.
19. Contact Us
For privacy questions, access requests, correction requests, or privacy complaints:
onesplus.shop
Email: info@onesplus.shop
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