Shipping policy
This Shipping Policy explains how orders placed through onesplus.shop are processed, shipped, tracked, and delivered.
1. Free Standard Shipping
onesplus.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
The standard shipping charge is:
$0
There is no minimum order amount required for standard free shipping unless a specific product or promotion expressly states otherwise.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
This is an estimated delivery period under normal operating conditions.
Actual delivery times may be affected by:
- Destination;
- Product availability;
- Fulfilment requirements;
- Carrier operations;
- Public holidays;
- Peak shopping periods;
- Severe weather;
- Transportation disruption;
- Border or customs procedures where relevant;
- Other events outside our reasonable control.
3. Order Processing
Before an order is dispatched, it may go through:
- Payment verification;
- Fraud-prevention checks;
- Inventory confirmation;
- Product preparation;
- Packaging;
- Shipping label generation;
- Transfer to the applicable carrier.
Orders containing multiple products may occasionally be fulfilled or dispatched separately.
4. Order Confirmation
After successfully submitting an order, customers should receive an order confirmation using the contact information provided during checkout.
Customers should review the order carefully.
If you discover incorrect information, contact:
as soon as possible.
5. Tracking Information
Where tracking is available, customers may receive tracking information after dispatch.
Tracking numbers may not become active immediately after a shipping label is generated.
Tracking updates are controlled by the relevant delivery carrier and may occasionally be delayed.
6. Multiple Packages
A single order may be delivered in multiple packages where:
- Products are stored at separate facilities;
- Different packaging is required;
- Products are dispatched at different times;
- Different logistics providers are involved.
Customers will not be charged extra standard shipping solely because an order is divided into multiple shipments.
7. Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Before completing checkout, please verify:
- Recipient name;
- Street address;
- Suburb or locality;
- State or territory;
- Postal code;
- Any relevant delivery information.
If an error is discovered after an order is placed, contact:
immediately.
We will make reasonable efforts to correct the address before dispatch but cannot guarantee changes once fulfilment has started.
8. Delivery Delays
Although our estimated standard delivery timeframe is 15–20 days, delays may occasionally occur.
Possible causes include:
- Severe weather;
- Carrier disruption;
- Public holidays;
- High parcel volumes;
- Transportation interruption;
- Customs procedures;
- Border processing;
- Government measures;
- Incorrect delivery details;
- Events outside our reasonable control.
An estimated delivery period does not remove any statutory rights or remedies that may apply.
9. Delayed Orders
If your order has not arrived within a reasonable period after the expected delivery window:
- Review available tracking information;
- Confirm your delivery address;
- Check any carrier notices;
- Contact us at info@onesplus.shop.
Please include your order number.
10. Lost Orders
If a shipment appears lost, we may investigate with the relevant carrier or fulfilment provider.
If the parcel is confirmed lost or cannot reasonably be delivered, we will provide an appropriate remedy consistent with applicable law.
11. Damaged Deliveries
If an order arrives damaged, contact:
as soon as reasonably possible.
Where practical, provide:
- Order number;
- Photographs of the product;
- Photographs of packaging;
- Description of visible damage.
We will assess the circumstances and provide an appropriate solution.
12. Incorrect Items
If you receive an item different from what you ordered, please contact us promptly.
We will investigate and provide an appropriate remedy.
Where the error is ours, customers will not be required to bear unreasonable costs to correct the issue.
13. Missing Items
If part of an order is missing, please contact us with the order number and details of the missing item.
Keep in mind that some orders may arrive in multiple packages.
We will investigate and provide an appropriate solution if an item is confirmed missing.
14. Delivery Marked as Completed
If tracking indicates that a parcel has been delivered but you cannot locate it, please check:
- Your normal delivery location;
- Safe-drop areas;
- Reception;
- Mailroom;
- Household members;
- Carrier notifications;
- Neighbours where appropriate.
If the parcel remains missing, contact us for assistance.
15. Refused Deliveries
If a parcel is refused without a valid legal reason, it may be returned.
We will review the circumstances and determine the appropriate next steps.
Additional charges will only be imposed where lawful and reasonable.
16. Unclaimed Deliveries
Customers should respond to carrier collection notices within the applicable collection period.
If an order is returned because it remained unclaimed, contact us to discuss available options.
17. International Fulfilment
Some orders may pass through international logistics or fulfilment networks before reaching Australia.
International transportation, border processing, or customs procedures may sometimes affect delivery times.
18. Duties, Taxes and Charges
Any applicable taxes, duties, or mandatory charges will be handled according to the information presented during the transaction and applicable law.
We do not intend to impose undisclosed mandatory charges in a misleading manner.
19. Changing an Order
If you need to change an order, contact:
as soon as possible.
Changes may no longer be possible after fulfilment begins.
20. Cancelling an Order
We will make reasonable efforts to accommodate cancellation requests submitted before fulfilment or dispatch.
If an order has already been dispatched, the customer may need to receive the order and then follow our Return and Refund Policy.
21. Free Shipping and Return Shipping
Free standard delivery for the original purchase does not automatically mean that voluntary change-of-mind return shipping is free.
Customers are generally responsible for return shipping for approved voluntary change-of-mind returns.
Where a product is faulty, damaged, incorrect, or otherwise fails a statutory consumer guarantee, return costs will be handled in accordance with applicable Australian law.
22. Australian Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded.
Australian consumer guarantees cannot be removed through a retailer's store policies.
23. Changes to This Shipping Policy
We may update this Shipping Policy if:
- Shipping services change;
- Carrier arrangements change;
- Fulfilment processes change;
- Applicable legal requirements change.
The current version will be published on onesplus.shop.
24. Contact Us
For shipping, tracking, delivery, damaged parcel, lost parcel, or address enquiries:
onesplus.shop
Email: info@onesplus.shop
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
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